This facility (hereinafter "the Facility") recognizes the proper handling of customers' personal information as an important responsibility and establishes this Privacy Policy as follows. This service is provided by the Facility, with a service provider (hereinafter "the Service Provider") engaged as a contractor for development, maintenance, and support.

1. Personal Information We Collect We collect the following information for reservations and service provision:

・Full name (including phonetic reading) ・Phone number ・Email address ・Address (country, state/prefecture, city, street, etc.) ・Age information (age group) ・Reservation details (date, time, plan, number of participants, etc.) ・Other information necessary for reservations (remarks, etc.)

※Regarding Credit Card Information Payment processing is handled through an external payment service (Stripe, Inc.). Credit card numbers and other payment information are not stored on the Facility's or Service Provider's servers but are managed directly by Stripe. Please refer to Stripe's Privacy Policy at https://stripe.com/privacy for details.

2. Purpose of Use of Personal Information We use the collected personal information for the following purposes:

・Communication regarding reservation acceptance, confirmation, changes, and cancellations ・Communication necessary for service provision and management of consent matters ・Payment processing and refund handling ・Emergency or safety management communications ・Service quality improvement and statistical analysis (in non-personally identifiable form) ・Compliance with legal requirements and government requests

3. Disclosure of Personal Information to Third Parties The Facility will not provide personal information to third parties without customer consent, except in the following cases:

・When required by law ・When necessary to protect life, body, or property and obtaining consent is difficult ・When necessary for public health improvement or child welfare and obtaining consent is difficult ・When providing to the Service Provider under a business consignment contract, within the scope necessary for development, maintenance, and support ・When providing to payment processors (Stripe, Inc.) within the scope necessary for payment processing

The Service Provider and payment processor handle information with appropriate management measures based on confidentiality agreements and personal information protection agreements.

4. Management of Personal Information The Facility and Service Provider implement appropriate technical and organizational security measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information, including:

・Communication protection through SSL/TLS encryption ・Access control and user authentication ・Encrypted data storage ・Audit log recording and management ・Regular security inspections

5. Retention Period of Personal Information We retain customer personal information for the period necessary to achieve the purposes of use. Reservation-related information is retained for the legally required retention period (up to 7 years) or 5 years from the last use date, whichever is longer, after which it is appropriately deleted or anonymized.

6. Disclosure, Correction, and Deletion of Personal Information Customers have the following rights regarding their personal information:

・Right to access: Confirmation of held personal information ・Right to rectification: Correction of inaccurate information ・Right to erasure: Deletion of unnecessary information ・Right to restriction: Restriction of use for specific purposes

Please contact us using the information below for such requests. We will respond within a reasonable period after identity verification.

7. Use of Cookies and Similar Technologies This website may use cookies for the following purposes:

・Maintaining login status ・Access analysis for service improvement ・Ensuring security

You can disable cookies through browser settings, but some features may become unavailable.

8. Use from Overseas This service is operated on servers in Japan. When using from overseas, your personal information is stored and processed in Japan and managed appropriately in accordance with Japan's Act on the Protection of Personal Information.

9. Personal Information of Minors Reservations for customers under 18 years of age require parental consent.

10. Changes to Privacy Policy This policy may be revised without notice due to legal amendments or service changes. We will announce significant changes on this website.

11. Contact Information For inquiries or disclosure requests regarding personal information handling, please contact the Facility.